terms and conditions..
In order to confirm your reservation, we require a 20% non-refundable deposit payment at the time of making your booking. (30% for safari bookings.) Failure to pay this deposit timeously will result in your reservation being released.
The balance of payment is due 6 weeks prior to the commencement date of your itinerary. Bookings made within 6 weeks prior to departure are subject to full prepayment at the time of confirming the reservation.
EFT: Simply make a payment in your own local currency into a local bank account in your own country, and save on all international bank fees. Pay now
credit / debit cards: Pay with your credit / debit card via Exchange4Free, our secure online payment gateway. NB: All card payments are subject to an additional 2.5% bank fee. (Except US$ cards, which carry a 3.5% fee.)
bank transfer: In the case of a direct bank transfer, it is your responsibility to inform and instruct your bankers that the net invoice amount must equal the funds clearing into our bank account, and that ALL bank charges are for your account.
paypal: Pay via PayPal. (NB: All payments made via PayPal are subject to an additional 3.9% fee.)
bitcoin: We accept payments in Bitcoin. (The current USD exchange rate will be used on the date of payment. No fees.)
In the unfortunate event of you having to cancel your booking, we will, wherever possible, adhere to the below cancellation fees.
Please note, however, that the cancellation policy of each individual hotel / villa will ALWAYS take precedence.
- 4 – 6 weeks prior to departure: 40% of total booking cost
- 2 – 4 weeks prior to departure: 60% of total booking cost
- 0 – 2 weeks prior to departure: 100% of total booking cost
We advise you to take out travel insurance, which covers you in the unlikely event of you having to cancel your holiday.
All clients are advised to take out comprehensive medical and travel insurance covering them for personal effects, personal accident, medical and emergency travel expenses.
You are also advised to take out travel insurance which covers you in the unlikely event of you having to cancel your holiday.
Zanzibar Retreats acts in the capacity of tour operator for clients in making their tour arrangements. All bookings, cancellations, coupons, receipts and tickets issued by Zanzibar Retreats are subject to the terms and conditions stipulated by the suppliers.
Zanzibar Retreats shall be exempt from any liability for loss, damage to property, accidents, delays, irregularities or other occurrence beyond its control.
Should there be any change of arrival/departure time and the entry/exit transportation used by the tour, Zanzibar Retreats shall not be held responsible for any loss caused thereby.